Refund policy

At Tech Vertex, we want you to shop with confidence. If there is any issue with your order, we're here to help.

Return Policy

• Returns are accepted within 7 days of receiving your order.
• The product must be unused and in its original packaging.
• A valid order number or proof of purchase is required.

Refund Policy

• Once we receive and inspect the returned item, your refund will be processed.
• Refunds are issued within 5–7 business days.
• For COD orders, refunds will be sent via Easypaisa, JazzCash, or Bank Transfer.

Damaged or Wrong Items

• If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.
• Please provide photos of the product for verification.

Important Points

• Shipping charges are non-refundable unless the mistake is on our side.
• Used or damaged products are not eligible for return.
• Sale or clearance items cannot be returned unless they arrive damaged.

Need Help?
Contact our support team, and we'll assist you as soon as possible.